Frequently asked questions
The questions we get asked most, answered straight.
Getting started
How long does setup take?
Most shops ring up their first sale the same day — add products, set opening stock, and trade. Marketplace listing takes longer since it waits on document verification.
Do I need internet to use the POS?
The web POS needs a connection. The Android app is offline-first and syncs once you are back online.
Can I import my existing product list?
Yes. Bring names, prices, barcodes and opening stock in a spreadsheet, and your ledger starts from that baseline.
Pricing & billing
Are there hidden transaction fees on my counter sales?
No. Counter sales are yours in full, zero commission. Marketplace orders carry a clearly published commission — see the pricing page.
Is the free trial really free?
Yes. No card to start, nothing charges automatically when it ends.
Do the plans differ in features?
No. Every plan unlocks the whole platform; plans differ by billing cycle and support priority only.
What happens if I cancel?
Your store stays live to the end of the paid period, then the storefront delists and the dashboard turns read-only so you can export your data.
Selling on the marketplace
Do I have to sell online to use the POS?
No. Plenty of shops subscribe for the register and inventory alone and never switch their storefront on.
What do I need to get verified?
Owner CNIC, a mobile number, a reachable pickup address, and a bank account or wallet for payouts. The POS works while verification is pending.
Will an online order sell stock I already sold in the shop?
No. Both channels read from one inventory — a counter sale drops the online listing quantity immediately.
Data & security
Is my business data secure?
TLS in transit, salted and hashed passwords, CSRF tokens on state-changing forms, and rate-limited logins. Full detail in the Privacy Policy.
Can my staff see my cost prices and margins?
Only if you let them — cashiers, salesmen and managers have different permissions.
Can I get my data out?
Yes, at any time, in standard formats — products, sales history and the full ledger, even after you cancel.
Why is the inventory ledger append-only?
A stock figure you cannot audit is one you cannot trust. Every movement is a new entry with a reason attached, so a wrong count is traceable.
Still stuck?
If your question is not here, ask us directly, a real person reads it.